One dispatcher from Cleveland apparently answered a 911 phone call, she was recorded doing the most unimaginable noise a police dispatcher would do on the other end of line with people needing the local authorities’ help, just a couple of seconds after she answered a help call exposed what she was really doing on the other end.
After answering a 911 dispatch call, Cleveland police dispatcher Jasmin Thomas immediately fell asleep on the person on the other end of the line and could be heard snoring into the telephone.
“Cleveland 911, what is your emergency? Do you need police, fire, or EMS?” Thomas can be heard saying on a recording of the call but just five seconds later her call opening, loud snores can be heard coming from her end of the line.
Audio recordings also show that Thomas took ten seconds to answer one call and then 40 seconds to transfer the caller to firefighters about a burning stove. Photos of Thomas, which appear to have been taken on several different occasions, show her asleep behind her desk.
Cleveland Police Union President Steve Loomis rationalized Thomas’ offense by saying that she is a single mother who works long hours and also goes to school. “Not excuses, but the reality is that she’s a single mom,” said Loomis. “She’s going to college full-time, and she’s working 40, 50, sometimes 60 hours a week up there.”
While it’s easy to understand an exhausted, hard-working parent, Thomas’ turn of events are not the fault of the person on the other end of her telephone line, who badly needs the assistance and focused attention of their dispatchers. Her unprofessional behavior leads to someone failing to get the help they need in a timely manner.
While the police department decided to put the dispatcher under suspension, discipline papers show that this is not her first time sleeping on duty. Records show she plead no contest to the internal charges.