A mother became frantic when she went to the airport to pick up her child and JetBlue showed up with the wrong child. Maribel Martinez told the NY Daily News that the airline staff at JetBlue delivered her the wrong child on August 17th at Kennedy Airport. She said that she became frantic and was unable to stop crying. JetBlue had crossed up two children, one going to New York and one going to Boston. His mother thought that her son had been kidnapped.
Finally, JetBlue discovered their mistake but it took hours to find it and to return the boys to their proper destinations. Ms Martinez has hired a lawyer and I hope she and the other mother sue for big bucks. Nothing is worse for a parent than thinking you have lost a child. Martinez’s son had a wristband with his name on it but the other boy was given the wrong passport.
Martinez flew with her son July 28 for the family vacation; she returned home to Manhattan a week later, leaving Andy with relatives. In buying his return ticket, she paid an extra $100 fee for a JetBlue representative to escort him onto the plane.
Martinez said it took more than three hours for the airline to track down Andy in Boston. When it put her on the phone with him, he said, “Mami, they put me on another plane,” she told the newspaper.
The airline put Andy on a flight to Kennedy Airport that same day, and JetBlue refunded Martinez $475 for Andy’s return ticket and also gave the family $2,100 in credit.